Frequently Asked Questions

Why was I charged a dispensing fee?

I charge for my glasses differently than retail optical stores. My prices are based on cost of the frames and lenses. My dispensing fee is my mark up and it is clearly stated on your invoice and covers all of the office overhead, salaries and the cost of processing your order, minor repairs and adjustments for the future. The dispensing fee is the same whether the frame or lens is fancy or basic. If I recommend a better lens or coating it’s only because I stand behind it and feel it will benefit you.

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How often should I have my eyes examined?

The recommendation is once a year for children and elderly, and every two years for healthy adults.

This is just a general guideline, if you feel like you should see your doctor- then you should use your instincts. And besides, don’t you want to see Dr. Delio more than just once a year? That’s what I thought!

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When should my child have their first eye exam?

Whether they are having trouble or not, every child should be examined by 3 or 4.

Children don’t always have the awareness or experience needed to recognize that they have a vision problem.  Most of the time, they assume that everyone sees the way they do.  All children need regular comprehensive eye examinations to determine if they have healthy eyes and vision.

Young children don’t have to know the alphabet or even speak to have their vision tested. Many vision tests use pictures or symbols familiar to preschoolers and children can respond by naming, matching or pointing.  Other tests are done objectively, so young children don’t have to be able to communicate well to be evaluated.  For more information see my section on Children’s Eye Examinations.

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Is my eye exam covered by OHIP?

OHIP covers eyes exams once every 12 months for anyone 19 and under & 65 and older. Unfortunately if you are between the ages of 20-64 you are not covered by provincial healthcare, although many employers may offer extended coverage.

Be sure to check with your insurance provider to see if eye exams are covered, but don’t let that be a deterrent- healthy eyesight is beneficial to your quality of life.

There are exceptions to the OHIP coverage if you fall between the ages of 20 and 64. If you are diabetic, or have certain other diseases you are covered regardless of age.

In addition, your family physician can refer you to me for an eye examination if they feel there is a problem.

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I see fine why should I have my eyes examined?

Just like a general physical for your body- a routine eye check is good for the longevity and health of your sight. Eye exams are essential, not just for detecting vision problems, but as an important preventive measure for maintaining overall health and wellness. It does more than just help you see well. It can also help your doctor see signs of common health conditions like high cholesterol, high blood pressure and diabetes. Caring for your eyes should always be a part of your regular healthcare routine. And its important to remember that not all eye diseases blur your vision.

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Do you sell 2 for 1?

No, we do not have enough mark up in our glasses to sell 2 for 1.  We do however, offer a generous discount for second, third and fourth pairs.  So go ahead get that special pair of prescription sunglasses you’ve been wanting, or special glasses for playing an instrument or using your computer, it’s more reasonable than you think.

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Will you bill my insurance directly?

We do not bill directly to your insurance company.  We would have way too many claims to track and chase after whereas you have only yours.  We do file some insurance online to get your money back for you as quickly as possible.  The rest we have or will fill in your insurance forms to get your money back for you as soon as possible.

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What is the warranty on your eyewear?

Almost all of our normal prescription eyewear has a two year warranty. With frames this is intended for manufacturing defects but we are very lenient with the rules and will cover most breakages, except in excessive numbers or obvious abuse.  Lenses are covered for scratching, chipping, peeling coatings or breakage, again unless the damage is excessive like say you run over them with your car or lawnmower.  There are no hidden fees for this coverage.  We are happy to help you keep your eyewear looking and functioning their best. We do however, need the broken parts back to use your warranty coverage.

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